Company Overview: B33 Design, a prominent provider of IT support services, faced significant challenges in streamlining its operations and reducing inefficiencies in its IT tools. With an expanding client base and increasing demand for high-quality support, B33 Design needed to overhaul its operating model to stay competitive and meet its service commitments effectively.
Services Utilized:
- Business Consulting
- Digital Transformation
- Process Modeling
Objectives:
- Redesign the IT support operating model to enhance efficiency
- Identify and eliminate waste from IT tools and processes
- Improve overall service quality and performance
Approach: Moonlight Consulting commenced its engagement by conducting an in-depth assessment of B33 Design’s current IT support framework. This involved a thorough competitive analysis, identifying key areas of waste, and highlighting opportunities for growth and optimization. The consulting team applied Lean Sigma strategies to map out existing processes, identifying duplications and activities that did not add value to the organization.
Implementation: The consulting team proposed a new IT support operating model designed to:
- Consolidate IT tools and platforms to eliminate redundancies and improve integration
- Automate repetitive and manual tasks to save time and resources, allowing staff to focus on more critical issues
- Streamline processes to enhance response times and improve the overall quality of service delivery
Results: The implementation of the redesigned operating model resulted in a significant reduction in operational waste and enhanced efficiency. B33 Design experience:
- An increase in productivity due to the elimination of redundant tasks
- A reduction in operating costs through better utilization of IT tools
- Improved customer satisfaction as a result of faster and more reliable IT support services
